Complaint Process
Filing at Complaint at CCC
At CCC, you have the right to raise concerns and have them addressed fairly. This page explains the types of complaints CCC handles, which process applies to your situation, and how to get started.
If you are unsure which process applies to your situation, contact Student Services at (928) 226-4323 and someone can point you in the right direction.
Non-Academic Complaints
The Student Complaint procedure covers complaints regarding college policy, infringement of student rights, and other problems dealing with college employees, services, and authorized college activities that are not already addressed by another specific procedure.
You have the right to raise a concern formally at any time. Filing a formal complaint is always an option, and doing so will not affect your standing at CCC.
In some situations, you may want to try to resolve the matter directly first. If you are comfortable doing so, speaking with the person involved or their supervisor can sometimes address a concern quickly. Those steps are available to you, but they are not required before submitting a formal complaint.
Not sure where to start?
If you have a concern or want to file a complaint, contact the Dean of Student Development. They will make sure your concern reaches the right person.
[Contact block: name, email, phone number]
Formal Complaint Process
If your concern is not resolved through the informal process, you may submit a formal written complaint to the Dean of Student Development.
Important: You must begin the informal complaint process within 10 college working days of the alleged incident. Failure to begin within this timeframe constitutes a waiver of the complaint. Failure at any step to appeal to the next level within the specified timelines will be deemed acceptance of the decision rendered at that step, and there will be no further right of appeal.
Include the Following Information
- Your name
- The name of the employee involved, or the policy/procedure being challenged
- A description of the situation
- Date(s) of the incident(s)
- The outcome or resolution you are seeking
- Your signature
What Happens Next?
The Dean of Student Affairs will:
- Review the complaint
- Share the complaint with appropriate parties
- Work with those involved to seek a resolution
- Notify you of the outcome in writing
A response is generally provided within 10 college working days.
Appeal a decision
If you disagree with the outcome of the formal complaint process, you may appeal the decision.
Timeline
Appeals must be submitted within 10 college working days of receiving the formal complaint decision.
How to Appeal
Submit:
- A copy of your completed complaint documentation
- Any additional supporting information or evidence
Appeals should be sent to the Provost.
Review Process
The Provost will:
- Review and investigate the complaint
- Consider any supporting information
- Issue a written decision
A decision is typically provided within 20 college working days.
Possible outcomes include:
- Resolution of the complaint
- Dismissal of the complaint
- Other appropriate action
The Provost’s decision is final.
Distance Education Students Outside Arizona
Students enrolled in distance education courses who reside outside Arizona may file a complaint with the Arizona State Authorization Reciprocity Agreement (SARA) Council after completing CCC’s complaint process.
For more information, visit the Arizona SARA Complaint Process website.
Academic Complaints
Academic complaints cover concerns related to courses, grades, and academic decisions. The process depends on the type of concern you have.
Grade Disputes
If you believe a grade was assigned incorrectly or unfairly, you can request a formal grade appeal. Contact Registration and Enrollment Services to get started.
[Contact Registration and Enrollment Services: 928-226-4299]
Academic Integrity
If you have been accused of an academic integrity violation, or if you want to report one, contact Academic Affairs for guidance on next steps.
[Contact Academic Affairs: 928-226-4338]
Other Academic Concerns
For concerns about a course, an instructor, or an academic policy that do not fit the categories above, contact the Dean of Student Development. They will make sure your concern reaches the right person.
[Contact]
Need Help?
If you have questions about the complaint process or are unsure where to begin, contact the Dean of Student Affairs for assistance. [contact information]
